Privacy Policy

1. Who we are

CTSE Plumbing & Heating Ltd (“we”, “us” or “our”) is a plumbing and heating company based at Bolton, BL3 3LR. This privacy policy explains how we collect and use your personal data when you use our website or contact form.

2. What data we collect

When you submit an enquiry through our contact form, we collect:

• Your name
• Phone number
• Email address
• The service you are interested in
• Your message

3. How we use your data

We use this information only to respond to your enquiry, provide a quote, arrange a visit or carry out the work you have requested. We do not use your information for marketing unless you have explicitly asked us to.

4. How we store your data

Your enquiry is delivered to us through Project Forward Technologies Ltd, which provides the contact form and customer relationship management system. Your data is stored securely and is only accessible to CTSE Plumbing & Heating Ltd and authorised Project Forward support staff.

5. Cookies

Our website does not use tracking cookies or advertising cookies. We only use essential cookies and local storage required for the website to function correctly.

6. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data
• Object to or restrict how we use your data
• Withdraw consent at any time

7. Contact us about your data

To exercise any of these rights, or if you have questions about this policy, please contact us:

• Email: chris.s.84@hotmail.co.uk
• Phone: 07899 316558
• Address: Bolton, BL3 3LR

8. Third parties

We do not sell, trade or rent your personal data to third parties. Your enquiry data is processed by Project Forward Technologies Ltd solely for the purpose of delivering it to us.